FAQs
1. ORDERS
minimum purchase
The minimum purchase for online orders is P1,000.00
do you deliver every weekends?
Yes, orders are accepted 24/7 and will be processed from Monday to Saturday, 9:00 am – 5:00 pm.
can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Vegan at Heart reserves the right to cancel multiple or fraudulent orders.
is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.
why is there a limit to the quantity of orders for some products?
To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.
why are some products available to Pampanga locations only?
To be able to assure the quality and freshness of some of our products like frozen products, we will only deliver these within Pampanga.
2. SHIPPING & DELIVERY
How much is the delivery fee?
Free delivery for orders worth P5,000.
For orders less than P5,000 a delivery fee per order may vary per location:
which cities in the Philippines do you ship to?
Only in Pampanga for now.
when can I expect to receive my order?
Same day delivery. Only in Pampanga for now.
can I choose my preferred delivery date?
Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to specific delivery dates.
what courier do you use?
Currently, we will be shipping through LalaMove and J&T. Please do remember to thoroughly check your items before accepting your order from our courier.
what happens if I’m not available to receive my package upon delivery?
As our current delivery partners are on-demand, which means parcels are picked up and delivered straight to you, please ensure that someone is available to receive your orders. In the event that no one will be around to sign off on your delivery, please contact our team immediately at veganatheartpampanga@gmail.com. You may be charged an additional delivery fee should your order require redelivery.
how can I track my order?
Our courier will update you once your order is on the way and when they are near your area. Please be ready to receive your order and remember to thoroughly check your items before accepting your order from our courier.
what payment methods do you accept?
We accept locally and internationally issued Mastercard or VISA debit cards and credit cards, GCash and COD via LalaMove. Please note that lalamove COD has an additional fee amounting 30.00 Php.
how will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your order.
do you save my debit or credit card information?
Rest assured that all debit and credit card information will not be saved in our system.
can I get discounts when I use my Seniors Citizen Card / PWD Card / VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
Currently, we are not able to apply these discounts as we are not able to verify these documents through our online shop. However, you can contact us on Facebook, IG or via email so we can offer these discounts and exemptions, given the appropriate documentation is provided.