Return and Exchange Policy

what is your return policy?

• Products received with defect or damage are valid for returns, refunds, or exchanges. For products in good condition, while we understand that you might have changed your mind, we won't be able to take back these items due to strict storage and hygiene standards.

• Products that are defective or damaged (non frozen goods), may be refunded, returned, or exchanged within 7 days upon receipt of your order. Outside of this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.

• Products should be in their original purchase condition, unused, unmarked and not defaced in any manner. • Refunds will be issued to the original form of payment only.

• For online orders, shipping costs associated with the return of the product will be covered by vegan at heart. I received a damaged or defective product. What should I do? If you received a damaged or defective product, please contact us at veganatheartpampanga@gmail.com within 7 days of receipt of your order. Do not dispose of or throw away any of the items you are writing about. We may arrange to collect the product. Please send photos of the product and let us know the trouble you are experiencing. We’ll sort this out for you.

I received the wrong item or package. What should I do?

If you received the wrong item or package, please contact us within 24 hours atveganatheartpampanga@gmail.com and we will deliver the correct items to you on the next available delivery date.

I received an expired or nearly expired product. What should I do?

We are very sorry about this. We have a strict policy to ensure customers receive products with sufficient shelf life. In the unlikely event that this happens, please send us an email at veganatheartpampanga@gmail.com. We’d be happy to assist you.

We are here to help you! Please e-mail us at veganatheartpampanga@gmail.com and we will gladly get back to you within 24 hours.